Customer Service Management (CSM) from ServiceNow provides the tools and resources needed to optimize customer case management in essentially any organization or industry. Built on the Now Platform, CSM delivers case management features backed by industry leading technologies and support.

Streamline case management, enhance customer satisfaction, and simplify outsourced operations with ServiceNow Customer Service Management.

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Case Management - Process Guide If your ServiceNow implementation and change adoption project involves CSM, review the CSM Process Guides to understand out-of-the-box process flows, roles, and responsibilities.

Use case types to support specific service use cases, and major issue management to handle cases impacting multiple customers. Account and service organization modeling

Playbooks for Customer Service Management help agents resolve cases faster, increase productivity and first call resolution, and help organizations scale customer service. It is included in the Customer Service Management Professional and Enterprise packages. To learn more, visit servicenow.com/csm. Break down silos Enable middle and front office

ServiceNow This module enables one to list the process lifecycle stages for CSCM, recognize common CSCM roles and stakeholders, and describe key records and relationships in CSCM. - Now Learning.

The KT app for Case Management aims to make your support engineers more effective and efficient at solving customer problems and performs RCAs (root-cause-analysis), leveraging the Kepner-Tregoe best-practice troubleshooting methodology.

ServiceNow® Workplace Case Management enables workplace services and facilities teams to manage interactions with employees, without relying on any generic tools like email, phone calls and walkups. Standardize the process, interaction and fulfillment of inquires, requests and case transfers across the enterprise.

ServiceNow, a leading platform in the realm of IT Service Management (ITSM), offers powerful solutions for streamlining case management and knowledge sharing.