UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in EMEA contact centre ...

Business outsourcing and contact centre outsourcer Sigma Connected has been named one of the UK’s leading employers for the ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

Survey reveals that the majority of UK contact centres expect three-quarters or more of their employees to be homeworking by the end of 2027, ...

Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform. contact centre awards ...

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards. contact ...

The race to meaningful implementation Chris Martin, AI & ML expert at Netcall discusses. contact centre article ...

IPI Evolving Together sets benchmark for channel partnerships by accelerating growth and profitability through ElasticCX ...

mystery shopper at South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

British consumers have lost patience with long hold times — and they want companies to pay the price. That’s the findings of a new Streetview survey by 8×8. While the UK average was 62% calling for ...

Cloud-based contact centres are better placed to meet these challenges than traditional infrastructure. They can easily scale and flex to accommodate varying call volumes. Other than laptops and ...