Creating clear and effective tickets via ServiceNow is key to ensuring your request is processed in a timely manner and as you intended. At the University of North Georgia, we deeply value and uphold ...

In the past, the city of San Diego relied on a range of vendors to support ticketing, service-level agreements and asset management for a variety of solutions. Today, the city has consolidated all of ...

While ServiceNow deals with IT ticketing, it’s less engaged with developer-level ticketing, so collaboration between IT/DevOps and development teams will be done with third-party integrations ...

ServiceNow Inc. and Citrix Systems Inc. said today they’re teaming up to help make life easier for information technology help desk teams.They've come up with what they say is a virtual agent i ...

The analyst said he wishes ServiceNow would have introduced more generative AI tools, given its dominance of the IT ticketing, service management and operations management spaces.

Intelligent ServiceNow ticketing: With this update, IT is empowered with automated ticket generation that is prioritized, up to date, and contains all the context IT needs to quickly remediate, ...

Now Assist, ServiceNow’s AI productivity platform, will offer a library of AI agents and the ability for clients to build prompts and skills into AI agents through the Now Assist Skill Kit.