Even as New York faces an order from the U.S. Department of Transportation to shut down its congestion pricing scheme, new ...

According to reports, Microsoft says it not only saved money, but increased employee and customer satisfaction as well with ...

Alexandra Fernández-Navarro (center), board member of FirstNet, provides details about the new operation in Puerto Rico. FirstNet, Built with AT&T, has launched its first Spanish-language call center ...

The rustlings this week at the “Summer Davos” conference in Tianjin, China, were about navigating a future less intertwined with Washington.

Community Mayor: New 911 call center targets DC response unreliability, security A laundry list of delays and miscommunications has plagued residents of D.C in their worst moments.

SSA will get call wait times down to ‘single digits’ using AI, commissioner tells employees SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service ...

Local News Snohomish County opening new state-of-the-art 911 call center The nearly $68 million project was funded through a sales tax that voters approved in 2018.

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM Group for the fourth ...

Local fire and medical 9-1-1 calls will be routed to one dispatch center starting next week with the launch of Santa Barbara County’s new Regional Fire Communications Center.

After nearly six months as interim leader of Greensboro's Interactive Resource Center, the organization announced Bennita Curtain as executive director on Tuesday.

This report is from this week's edition of CNBC's The China Connection newsletter, which brings you insights and analysis on what's driving the world's second-largest economy.