When Stephen Griffiths was asked to state his name in court, his chilling reply was: ‘the crossbow cannibal’. One of ...

I took the desk clerk’s name (Tetiana) down, left her our email address, and asked her to send us a receipt as soon as possible.

It is not for nothing that there are many sitcoms about office life. There are good teams out there, and there are not so good ones. The heroes of our article are definitely not bored during the ...

Desk clerks often work irregular hours, including nights, weekends, and holidays when hotels are busiest. The job requires constant interaction with guests, some of whom may be tired, frustrated, or ...