The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period ...

The Social Security Administration gets a customer service upgrade with a new callback system that allows you to keep your ...

The following is a transcript of a phone call you made last month to your internet service provider after you discovered that ...

The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain customer service needs ... in which scammers call the agency ...

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's telephone customer service ... dropped phone calls and unfulfilled ...

Only if an applicant’s phone call is flagged will they be required ... how they serve the public — improving front line customer service, modernizing their technology, protecting beneficiaries ...

But what they often forget to consider is its customer service. By opting for credit cards with the ... If you don’t find what you’re looking for in the Help Center, you can contact American Express ...

Through this, the airline intended to resolve issues at first contact rather than bouncing callers between different agents. This major change with gate and customer service agents takes place ...

A disgruntled customer took an axe to his local phone shop and threatened to “smash up” the store in a rage after claiming he had been sold a faulty handset, a court has heard. Raymond ...

It was a random late night call to Kellen Moore that sold Johnson on returning. Johnson had a simple question for who at the time was his potential future head coach. "Why do you want me really?" ...