The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

In an age where customer experience can make or break a brand, small businesses are recognizing that they can no longer rely on informal WhatsApp messages or untracked phone calls. “When a ...

Calling customer service ... more calls than usual.' It's frustrating." In the end, he was finally able to get the charge reversed — but not before a long, annoying experience on the phone ...

Zocdoc—the digital platform that helps patients find doctors and book medical appointments—is unveiling an AI assistant today to make that process even easier. The AI agent named "Zo" can handle ...

Denver Post Newsroom: 303-954-1201 or [email protected] Customer Service ... @denverpost.com or call 303-832-3232. Denver Post back issue information. Phone or door-to-door solicitor ...

Residents across the City of Ekurhuleni are left frustrated after numerous complaints about service ... closed calls that remain unresolved. Zweli clarified that the city’s customer care team ...

Only if an applicant’s phone call is flagged will they be required ... how they serve the public — improving front line customer service, modernizing their technology, protecting beneficiaries ...

A Commonwealth Bank customer has been left furious after being ... She told 2GB on Wednesday she and her partner got a call and text last week telling them his accounts, along with the pair's ...

In its original suit, the CFPB claimed that the bank had failed participants in the "Direct Express" program by disconnecting customer service phone calls and charging illegal fees. The program ...