In my 25 years of public service, I’ve never taken Ohioans’ trust for granted. Members of this Congress made key promises last ...

Whether your parcel is large or small, going express or ground, heading to Madrid or Missoula, Angie Williams with the Whitefish post office will take care of it while providing you with excellent ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

In a letter to Leland Dudek ... is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages.

Forbes contributors publish independent expert analyses and insights. Lucy Paulise is executive coach and author of Timebox, based in Texas.

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

This case is the most damning indictment associated with a major healthcare scandal which encompassed a litany of gross failures in the region’s Camhs service. There could surely be little to ...

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

So I have contacted the PUC since I cannot talk to a supervisor. This letter is free, honest, no-cost feedback to OC to revamp its customer service to stay competitive. Please listen.