UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in EMEA contact centre ...

Business outsourcing and contact centre outsourcer Sigma Connected has been named one of the UK’s leading employers for the ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

Survey reveals that the majority of UK contact centres expect three-quarters or more of their employees to be homeworking by the end of 2027, ...

Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform. contact centre awards ...

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards. contact ...

The race to meaningful implementation Chris Martin, AI & ML expert at Netcall discusses. contact centre article ...

IPI Evolving Together sets benchmark for channel partnerships by accelerating growth and profitability through ElasticCX ...

Jabra Research Reveals Technology Increases Employee Inclusion in Hybrid Work – In a world where 60% of employees say a hybrid work model is their ideal work arrangement, only three in ten (30%) ...

RingCentral Contact Centre integrates NICE’s CXone cloud contact centre with RingCentral’s cloud Message Video Phone™ (MVP™) platform. It brings together two recognized industry leaders, providing ...

The State of UK Business Process Outsourcing: Technology, AI, and Growth StrategiesBPOs are looking to grow and they want AI and automation to help drive them forwards… MaxContact’s State of UK ...