Agents alone aren't enough for enterprise agentic AI workflows, that's where the power of AI orchestration could help to make a big difference.

There are several popular help desk ticketing tools currently in use, including ServiceNow, Zendesk, Freshdesk, Jira Service Desk, and HappyFox. These tools are widely used by organizations of all ...

Employees wanted access to a ticketing system ... infrastructure library (ITIL), but was impressed with the simple tools ServiceNow had on offer and how they enabled customisation.