Fayetteville-based Field Agent is rebranding the company name to Storesight as part of an effort to reflect its growing ...

“Our goal is to create a more sustainable and less stressful work environment for contact centre agents,” said David Fischer, CSO at Luware.

But after discussing the app’s new layout, they dove into “Call Screening” and “Hold Assist,” which again, are exact replicas of Google’s Call Screen and Hold For Me.

MANCHESTER, England, May 21, 2025--Customer experience specialists FourNet unveil IntellAIgent, an Agentic AI-powered platform which creates intelligent digital employees (AI Agents).

Genesys India center drives innovation in contact center software, challenging AI disruption with improved agent experience.

GUEST OPINION: Agent engagement and performance are key drivers of success in modern contact centres. Customer expectations have risen alongside the demand for frictionless, efficient service ...

Lock screen platform Glance announced today that it is launching a new generative AI-based shopping experience. It will suggest different outfits on a user’s personalized avatar.

Cynthia Erivo in “Wicked.” Audience members have been taking pictures of the screen during movie showings. Universal Pictures ...

Collaboration and customer technology arm of network giant automates contact centre inquiries with conversational intelligence to change how businesses interact with and support customers.

Open enrollment season is a crucial time to support call center employees who are dealing with increased call loads.

Screen Pops: The Underrated Tool Your Contact Cenrte Agents Need Now as Cirrus explains The phone rings. An agent scrambles to answer. “Hello, how can I help you today?” the agent recites by rote. The ...