Six front desk agents joined over 100 fellow unionized workers at the Omni Hotel last Friday in a victorious vote for union representation by the Connecticut hospitality union, Local 217 UNITE HERE.

Tomsky, who writes that he has worked at New Orleans and Manhattan lodgings, says the surest route is to reward the front desk agent.

Providing excellent customer service is what an effective front desk agent does. As the first person most guests will encounter, front desk agents need to represent the hotel with courtesy and ...

Checking into a hotel anytime soon? Before you do, consider what things might annoy you and try to avoid them before you even get to your room. These are the five questions I always ask hotel front ...

Positive, enthusiastic, sociable and infectious are all words to describe MCM Elegante's Front Desk Agent Chandler Matthews.