More insider info from Tomsky includes "Standard LIES That Spew from the Mouth of a Front Desk Agent." Among them: "All the rooms are basically the same." "Of course I remember you!

Six front desk agents joined over 100 fellow unionized workers at the Omni Hotel last Friday in a victorious vote for union representation by the Connecticut hospitality union, Local 217 UNITE HERE.

Providing excellent customer service is what an effective front desk agent does. As the first person most guests will encounter, front desk agents need to represent the hotel with courtesy and ...

Positive, enthusiastic, sociable and infectious are all words to describe MCM Elegante’s Front Desk Agent Chandler Matthews. Matthews was born and raised in Beaumont but currently lives in Port ...