Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

To address these challenges, GPTBots implemented a customized AI-powered solution designed to complement and enhance the ...

However, thanks to innovations in artificial intelligence (AI) and machine learning, customer support organizations now have the tools to revolutionize support, shifting from reactive solutions to ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an ...

more accurate customer service and support. A well-optimized knowledge base not only enhances self-service options but also provides human agents with instant access to relevant information.

After years of robust spending helped steer the US economy away from a recession, the consumer outlook is weakening — and ...

A revolving door for insurance executives in Florida would turn much slower under the bill’s current language.

A federal judge overseeing a lawsuit aimed at stopping the Trump administration from dismantling the Consumer Financial ...

The UK Financial Conduct Authority (FCA) has published the findings of its review of firms' approaches to the consumer support outcome of the Consumer Duty. The FCA identified a range of good ...

Kaloustian joins a leadership team at Hyland that has several new faces, including Ghai, the CEO, who was hired in May 2024 ...

A unit inside the C.F.P.B. protects servicemembers and veterans from financial scams. The Trump Administration has tried to ...