What’s more, various studies point to a meaningful price premium for sustainable goods. In a survey of some 20,000 consumers by PwC in 2024, respondents said they’re willing to pay 9.7% above average ...

In my book The Fearless Organization, I look at how organizations go wrong because people lack psychological safety and thus fail to speak up.Some consequences can be devastating and life-threatening, ...

The combination of rapid-fire advancements in artificial intelligence and moves to integrate it into an array of business-critical systems has put a spotlight on using the technology responsibly.

Everybody knows that big corporations, by nature, maneuver like battleships. Held back by their own inertia and current business strategies, they cannot turn quickly when the competitive environment ...

A version of this article appeared in the Spring 2019 issue of strategy+business. Leaders today are well aware that their organization’s culture is an asset that must be managed with purpose and care.

Disruption and the breadth of the value creation ecosystem are, in fact, connected. In recent months, as supply chains have faltered, channels to market have evolved, and companies’ roles in caring ...

Strategy, the way companies create competitive advantage, has traditionally been a deterministic, linear, and rigid undertaking. The idea is that strategists develop a perfect vision of the future ...

People happen to play a key role in the year’s three best business books about marketing, and are the central players in the best of them, Restoring the Soul of Business: Staying Human in the Age of ...

Enlightened hospitality drives a virtuous business cycle that revolves around respect, relationships, and revenues. The cycle starts with hiring naturally empathetic people, whom workplace ...

A telecommunications company was seeking to improve its customer service. Rather than trying to influence mind-sets by, for example, posting signs urging employees to be polite to disgruntled ...

The best leaders use the simple plan as a foundation for an operational narrative that serves two critical functions. First, it must include one or two simple frameworks for how the company will carry ...

Though many people are loath to admit it, except to perhaps friends, family, and trusted confidants, leadership is hellishly difficult. Faced with the ever-shifting variables of leadership, people ...