Starbucks made an assumption. If it invested in equipment, it could offset the removal of labor. Upgrades like its Siren ...

But now, Starbucks seems to have woken up and smelled the — well, you know. On July 2, the company announced a major revamp of the way its cafés are organized. Called the "Siren Craft System ...

Pilot programs last quarter proved workers, not equipment, are the key to solving Starbucks’ low throughput woes, according ...