More insider info from Tomsky includes "Standard LIES That Spew from the Mouth of a Front Desk Agent." Among them: "All the rooms are basically the same." "Of course I remember you!

Providing excellent customer service is what an effective front desk agent does. As the first person most guests will encounter, front desk agents need to represent the hotel with courtesy and ...

Checking into a hotel anytime soon? Before you do, consider what things might annoy you and try to avoid them before you even get to your room. These are the five questions I always ask hotel front ...

Positive, enthusiastic, sociable and infectious are all words to describe MCM Elegante’s Front Desk Agent Chandler Matthews. Matthews was born and raised in Beaumont but currently lives in Port ...