Customer support teams thrived during the pandemic. Why? They helped customers get through arguably the roughest period in the last decade, as the world transitioned into a work-from-home model.

With Google One, which is available for as little as $1.99 per month for 100 gigs of storage, everyone has access to actual customer support where they can talk to someone, who can (presumably ...

Customer support has relied on a traditional, one-way, escalation-based tiered model and serving the needs of millions of businesses. Over time, however, the demand for more elastic models has ...

Support.com, which debuted as a direct-to-consumer support service at the beginning of 2006, is owned by SupportSoft, a decade-old company that makes its money selling software tools to the IT ...

Decision support tools have evolved considerably over the past several years, and there appears to be universal support for a consumer-driven insurance market, yet there is no consensus about how ...

Support will now run for a total of 10 years from when the operating systems were released, meaning end dates of 2020 for Windows 7 and 2017 for Vista.