The Balanced Scorecard (BSC) is a strategic performance management framework that enables organizations to translate their vision and strategy into a coherent set of performance measures beyond ...

Campbell, Dennis, Srikant M. Datar, Susan L. Kulp, and V.G. Narayanan. "Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at ...

Balanced Scorecard and Design Thinking integrate strategic alignment and innovation into quality management, ensuring organizations balance financial, customer, and process metrics while focusing ...